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| LEADER |
00807nam#a2200277#a#4500 |
| 001 |
OAGSID010503 |
| 003 |
OAG |
| 008 |
||||||s1993 |||| |||| ||spa d |
| 020 |
# |
# |
|a 0273034472
|
| 040 |
# |
# |
|a OAG
|b spa
|c OAG
|
| 092 |
# |
# |
|c 658 HOR
|
| 100 |
1 |
# |
|a Horovitz, Jacques
|
| 245 |
1 |
0 |
|a La satisfacción total del cliente :
|b la estrategia de 25 compañías europeas líderes en calidad de servicio.
|
| 260 |
# |
# |
|a Madrid :
|b McGraw-Hill,
|c 1993
|
| 650 |
0 |
4 |
|a Calidad
|
| 650 |
0 |
4 |
|a Servicios
|
| 650 |
0 |
4 |
|a Satisfacción del trabajo
|
| 650 |
0 |
4 |
|a Liderazgo
|
| 653 |
# |
# |
|a Administración rural
|
| 653 |
# |
# |
|a Estrategia
|
| 700 |
1 |
# |
|a Jurgens Panak, Michele
|
| 929 |
# |
# |
|a DON
|9 5-8-03
|
| 930 |
# |
# |
|a 17283
|b ej.1
|d PRP
|
| 936 |
# |
# |
|a 8-03
|
| 952 |
# |
# |
|f DON
|w ||||||
|p OAG17283
|t ej.1
|a OAG
|b OAG
|o 658 HOR
|y IMP
|
| 999 |
# |
# |
|a Adriana
|
