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01003Cam#a2200313#a#4500 |
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ITULSID001012 |
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ITUL |
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20090319113636 |
| 008 |
090319s1996||||ag ad f| |||1|||spa d |
| 020 |
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|a 950-641-231-6
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|a ITU-LJA
|b spa
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|a spa
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|a ag
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| 082 |
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|a 659.195
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| 092 |
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|c 659.195
|l CH454
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| 100 |
1 |
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|a Chang, Richard Y..
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| 245 |
1 |
0 |
|a Satisfacer primero a los clientes internos :
|b guía práctica para una mayor satisfacción de los clientes externos e internos /
|c Richard Y. Chang y P. Keith Kelly.
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| 260 |
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|a Buenos Aires :
|b Granica, TEC Consultores,
|c 1996.
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| 300 |
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|a x, 104 p. ;
|c 26 cm.
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| 440 |
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|a Serie para la mejora de la calidad
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| 650 |
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4 |
|a Fidelización del cliente
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| 700 |
1 |
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|a Kelly, P. Keith.
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| 700 |
1 |
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|a Gore, Ernesto,
|e Director
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| 866 |
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1 |
|a 2 Ej.
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|a imp
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|a COM
|c FAS
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|a 1177
|c Ej. 2
|d pre
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|f COM
|k FAS
|w 090319
|p ITUL1177
|t Ej. 2
|a ITUL
|b ITUL
|o 659.195 CH454
|y IMP
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| 999 |
A |
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|a rita y Manuel
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