The evolution of call centres and the implications for service quality and workforce management in Mexico

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Detalles Bibliográficos
Autor principal:	Hualde, Alfredo
Otros Autores:	Micheli, Jordy
Formato:	Libro en línea
Publicado:	2018
Materias:	COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT
Acceso en línea:	http://hdl.handle.net/11362/43205 http://hdl.handle.net/11362/43205

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record_format	Libro electrónico
spelling	oai:dspace6-d1:11362-43205 The evolution of call centres and the implications for service quality and workforce management in Mexico Hualde, Alfredo Micheli, Jordy COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT 2018-01-17T12:05:57Z 2018-01-17T12:05:57Z 2016 Texto Sección o Parte de un Documento http://hdl.handle.net/11362/43205 LC/L.4177 en Innovation and internationalization of Latin American services. Santiago: ECLAC, 2016. p. 177-194 .pdf application/pdf MEXICO MEXICO
building	Cepal
institution	Sistema Integrado de Documentación
collection	Libros Digitales Cepal
format	Libro en línea
author	Hualde, Alfredo
spellingShingle	Hualde, Alfredo The evolution of call centres and the implications for service quality and workforce management in Mexico COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT
author_facet	Hualde, Alfredo Micheli, Jordy
author2	Micheli, Jordy
title	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_short	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_full	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_fullStr	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_full_unstemmed	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_sort	evolution of call centres and the implications for service quality and workforce management in mexico
topic	COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT
publishDate	2018
url	http://hdl.handle.net/11362/43205 http://hdl.handle.net/11362/43205
_version_	1711602118038650880

The evolution of call centres and the implications for service quality and workforce management in Mexico

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