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ITULSID000809 |
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20110428124723 |
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|a Zeithalm,Valarie A..
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|a Calidad total en la gestión de servicios /
|c Valerie A. Zeithaml ; A. Parasuraman ; Leonard L. Berry.
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| 250 |
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|a 1a. ed.
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| 260 |
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|a Madrid :
|b Díaz de Santos,
|c 1993.
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|a 256 p. ;
|c 22 x 15 cm.
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|a Gestión de la calidad
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|a Calidad total
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| 650 |
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4 |
|a Servicios
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| 700 |
1 |
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|a Parasuraman, A.
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| 700 |
1 |
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|a Berry, Leonard L.
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| 866 |
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|a 1 Ej.
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|a COM
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|a Marita
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